CASE STUDY
Insurance provider cuts claims processing time by 80% and boosts capacity without new hires
Specialist in property & construction insurance
Legacy systems and manual processes
Now running AI-assisted claims and policy ops

A regional insurance provider specializing in commercial property and construction coverage. Known for underwriting strength — but struggling operationally behind the scenes. Outdated processes were slowing down claims and frustrating customers.
The insurer’s operations were bottlenecked by paper forms, disconnected legacy systems, and constant back-and-forth email chains. A single claim could take days just to process initial intake — frustrating customers and exposing the business to compliance gaps.
Holistc™ designed and deployed a fully integrated, automation-first backend that digitized every touchpoint of the claims and policy servicing process. The result:
- Claims processed in minutes instead of days
- Audit-ready digital trails with zero manual tracking
- ~30% more claims handled without growing headcount
- Improved customer satisfaction and retention
Manual intake relied on PDFs, paper forms, and inbox clutter. Underwriters managed policies via disconnected spreadsheets and siloed databases.
These inefficiencies caused:
- Long delays in claims review and response
- High error rates from repeated manual entry
- Poor visibility for both compliance teams and clients
The firm couldn’t scale without burning out staff or risking critical errors.
The Holistc™ Solution
We built an automation-first backend that digitized the entire lifecycle — from claims intake to audit reporting. 👇 Here's how
Results with Holistc™
Whatever your goals, our platform helps you reach them faster than traditional solutions.
Metric | Before Holistc™ | After Holistc™ |
---|---|---|
Avg. claim processing time | 2–5 days | Under 2 hours (some <10 min) |
Claims handled per agent | Baseline | +30% volume without hiring |
Underwriter time on admin | 2–5 days | <15% of week |
Compliance audit readiness | Manual effort | Fully automated trail |
Client satisfaction | Mixed | Significantly improved |
What’s Next
With claims and policy automation in place, the firm is expanding: Live dashboards for brokers Predictive risk alerts Embedded customer communication flows “Holistc™ didn’t just automate — they rethought how our systems should work. That’s why it stuck.”
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