CASE STUDY
Mid-sized property firm slashes admin time and scales 40% without hiring
2,000+ units | 8 staff | End-to-end automation
A privately owned property management company overseeing 2,000+ residential units across metro Australia. The lean 8-person team managed everything in-house — leasing, maintenance, rent, and tenant communications — but manual admin was dragging them down.
The firm’s internal ops were heavily reliant on human touchpoints: rent reminders, maintenance scheduling, repetitive tenant questions, and multi-system updates. Staff were overloaded, tenants were frustrated, and important tasks routinely slipped through the cracks.
Staff were spending 30–40% of their week on repetitive admin tasks — chasing late rent, confirming maintenance bookings, manually updating spreadsheets, and responding to the same tenant questions over and over. Existing systems weren’t integrated, creating data silos and duplicated effort.
The business had no capacity to scale without compromising service quality or hiring more staff — which wasn’t financially viable.
The Holistc™ Solution
We built an automation layer that plugged into their existing stack and removed all manual friction. No new system — just smarter orchestration.
Results with Holistc™
Whatever your goals, our platform helps you reach them faster than traditional solutions.
| Metric | Before Holistc™ | After Holistc™ |
|---|---|---|
| Admin time per week | 30–40% of total | Cut by 50%+ |
| Rent payment rate | ~82% on-time | 98–100% |
| Tenant support volume | High (email/calls) | 70% resolved via AI |
| Staff workload | Overloaded | 20+ hours freed weekly |
| Hiring plan | Needed 2+ hires | No hires needed |
What’s Next - With the core operations
With the core operations automated, the firm is now focused on enhancing tenant experience and onboarding new properties faster. They’re also exploring automated insights and reporting features to drive smarter, data-backed decisions. “We thought automation would mean losing the human touch — it actually gave us more of it. We can finally focus on real service, not just survival mode.”
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