builds a tailored automation
FAQs
Holistc™ builds tailored automation solutions for small and medium-sized businesses — integrating AI with your tools, automating backend workflows, and removing repetitive tasks across operations, onboarding, and reporting
Frequently Asked Questions
FAQs about professional services
What is Tines’ approach to packaging professional services?
We package our services in hours and fixed cost. Hours can be used towards story building, advisory: story assessment and review, or advisory: sessions. We have a fixed cost for technical training and roadmap workshops. You purchase a volume of hours based on your needs.
Is there a recommended number of hours to start with?
The number of hours you need will depend highly on the stage of maturity for your workflow program and which service offerings you need.
If this is your first time building a workflow program, 115-170 hours is recommended.
If you are migrating from an existing platform to Tines, 190-300 hours are recommended.
If you are running a large-scale program, 100-180 hours is recommended.
Our highest impact programs include a mix of technical training, story building, and advisory services.
Estimating hours for story building depends on complexity. Asking the following questions in advance can help our team scope your needs with you:
How complex will the logic be?
How many formulas and loops will be required?
Will there be advanced formulas?
Are we hitting multiple API endpoints? How many tools are you looking to interact with throughout the workflow?
How much user interaction is required?
Is there branching logic?
Will it call on other workflows (i.e. send to story)?
Can I re-allocate story building or advisory hours for technical training or a roadmap workshop? Can I re-allocate advisory session hours for story building?
Since hours are scoped based on the type of work, we tend to stick to the original definition. However, we understand plans change and are open to reviewing the hours on a case by case basis.
What if I don’t use all of my hours?
You have the duration of your contract to use your hours. Hours expire at contract end and do not carry over to renewals. Having scoping conversations early on helps mitigate the risk of unused hours.
What if my goals aren’t achieved by the time my hours run out? Will I have to buy more?
Yes, you always have the option to purchase additional hours if necessary to help achieve business outcomes. For story building and advisory hours, you will receive weekly progress reporting on your hours utilization.
Frequently Asked Questions
FAQs about professional services
What is Tines’ approach to packaging professional services?
We package our services in hours and fixed cost. Hours can be used towards story building, advisory: story assessment and review, or advisory: sessions. We have a fixed cost for technical training and roadmap workshops. You purchase a volume of hours based on your needs.
Is there a recommended number of hours to start with?
The number of hours you need will depend highly on the stage of maturity for your workflow program and which service offerings you need.
If this is your first time building a workflow program, 115-170 hours is recommended.
If you are migrating from an existing platform to Tines, 190-300 hours are recommended.
If you are running a large-scale program, 100-180 hours is recommended.
Our highest impact programs include a mix of technical training, story building, and advisory services.
Estimating hours for story building depends on complexity. Asking the following questions in advance can help our team scope your needs with you:
How complex will the logic be?
How many formulas and loops will be required?
Will there be advanced formulas?
Are we hitting multiple API endpoints? How many tools are you looking to interact with throughout the workflow?
How much user interaction is required?
Is there branching logic?
Will it call on other workflows (i.e. send to story)?
Can I re-allocate story building or advisory hours for technical training or a roadmap workshop? Can I re-allocate advisory session hours for story building?
Since hours are scoped based on the type of work, we tend to stick to the original definition. However, we understand plans change and are open to reviewing the hours on a case by case basis.
What if I don’t use all of my hours?
You have the duration of your contract to use your hours. Hours expire at contract end and do not carry over to renewals. Having scoping conversations early on helps mitigate the risk of unused hours.
What if my goals aren’t achieved by the time my hours run out? Will I have to buy more?
Yes, you always have the option to purchase additional hours if necessary to help achieve business outcomes. For story building and advisory hours, you will receive weekly progress reporting on your hours utilization.
Frequently Asked Questions
FAQs about professional services
What is Tines’ approach to packaging professional services?
We package our services in hours and fixed cost. Hours can be used towards story building, advisory: story assessment and review, or advisory: sessions. We have a fixed cost for technical training and roadmap workshops. You purchase a volume of hours based on your needs.
Is there a recommended number of hours to start with?
The number of hours you need will depend highly on the stage of maturity for your workflow program and which service offerings you need.
If this is your first time building a workflow program, 115-170 hours is recommended.
If you are migrating from an existing platform to Tines, 190-300 hours are recommended.
If you are running a large-scale program, 100-180 hours is recommended.
Our highest impact programs include a mix of technical training, story building, and advisory services.
Estimating hours for story building depends on complexity. Asking the following questions in advance can help our team scope your needs with you:
How complex will the logic be?
How many formulas and loops will be required?
Will there be advanced formulas?
Are we hitting multiple API endpoints? How many tools are you looking to interact with throughout the workflow?
How much user interaction is required?
Is there branching logic?
Will it call on other workflows (i.e. send to story)?
Can I re-allocate story building or advisory hours for technical training or a roadmap workshop? Can I re-allocate advisory session hours for story building?
Since hours are scoped based on the type of work, we tend to stick to the original definition. However, we understand plans change and are open to reviewing the hours on a case by case basis.
What if I don’t use all of my hours?
You have the duration of your contract to use your hours. Hours expire at contract end and do not carry over to renewals. Having scoping conversations early on helps mitigate the risk of unused hours.
What if my goals aren’t achieved by the time my hours run out? Will I have to buy more?
Yes, you always have the option to purchase additional hours if necessary to help achieve business outcomes. For story building and advisory hours, you will receive weekly progress reporting on your hours utilization.
Book a discovery Call Tell Us What’s Not Working
Talk to one of our experts to learn the unique ways your business can leverage Tines.