A healthcare group operating outpatient clinics and small hospitals across metro and regional locations. Facing high patient volumes and limited staff resources, the organization needed a way to reduce administrative overload without compromising care.

Clinicians were overwhelmed with manual admin — entering patient data, handling referrals, coordinating labs, and managing insurance authorizations. These tasks often spilled into after-hours work and delayed patient communications. Manual billing processes also caused bottlenecks in the revenue cycle.

Holistc™ deployed a patient-first automation system that connected intake, scheduling, care coordination, and billing into a seamless, AI-assisted workflow. The result was faster care, reduced no-shows, quicker reimbursements, and more time for patient interaction.

Key outcomes included:

• 4+ hours/week saved per clinician
• 30% fewer no-shows across clinics
• 50% faster insurance claim processing
• Higher patient satisfaction and operational reliability

The network’s systems were fragmented and paper-heavy. Staff manually transcribed patient histories, called insurers for authorizations, and handled referrals through printed faxes or email. Appointment coordination required constant phone follow-up, and billing teams struggled with inaccurate codes and rejected claims.

This led to provider burnout, long patient wait times, and revenue cycle inefficiencies that grew with patient volume.