A global freight and logistics company handling trucking, ocean freight, warehousing, and customs coordination across continents. With legacy software and disjointed teams, scaling reliably had become a challenge — especially under pressure from clients expecting real-time updates and zero delays.

The company’s operations were fractured across multiple systems: transport, warehousing, and customer updates were handled separately, with manual workarounds and reactive communication. Delays in delivery often went unnoticed until clients complained. Document handling was paper-heavy and error-prone, dragging down speed and accuracy.

Holistc™ delivered a single automation layer across the entire logistics chain — unifying data, automating communication, and digitizing documentation. The impact was immediate: faster billing, fewer errors, real-time shipment visibility, and significantly higher on-time performance.

Results included:

• 60% drop in customer status inquiries
• 95% on-time delivery, up from 88%
• 50% faster invoice generation
• 80+ bots deployed across regions, replacing the workload of 300 FTEs

Operations teams managed shipments across trucking, sea freight, and storage using siloed tools. Information moved slowly and had to be manually stitched together — spreadsheets for inventory, emails for customs, PDFs for bills of lading. Delays weren’t flagged in time, and customers were often left guessing.

Paperwork like Proof of Delivery, customs clearance, and invoices required constant human handling. Accuracy was inconsistent, and staff were overwhelmed by routine admin that slowed down cash flow and strained client relationships.